Return Policy

What is your return policy?

All items sold on Steeplekitchenware .
either have a 7-day return policy or a 7-day replacement policy, depending on the product category. All Electric Appliances have a 7-day replacement policy. Please check the policy applicable to the product you wish to purchase before making the purchase. You can place a return request from the My Orders section on the website for the items you wish to return.

What are the conditions for the return policy?

7 Day Return Policy:

• Returns should be booked within 7 days from the date of delivery.
• The item must be returned undamaged with the original packaging intact.
• Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.

What are the conditions for the replacement policy?

7 Day Replacement Policy:

• This item is eligible for free replacement within 7 days of delivery, in the unlikely event of a damaged, defective or incorrect item being delivered to you. If we are unable to repair or replace the item satisfactorily, the defective / damaged item will be eligible for a refund.
• Please keep the item in its original condition, with an undamaged brand outer box, MRP tags attached, user manual, warranty cards, and original accessories.
• We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
• Please note that any damage caused due to usage will not qualify.
• Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.

The following shall not be eligible for return or replacement:

• Damages due to misuse of product.
• Products with tampered or missing serial / UPC numbers.
• Any damage/defect which is not covered under the manufacturer's warranty.
• Incidental damage due to malfunctioning of the product.
• Any product that is returned without all original packaging and accessories.
• Any product that is returned in a condition that is different than which it was received.

How long does the refund process take?

The refund process can take up to 3-5 days once the parcel is returned to us. For all refunds, we will refund the amount to the same mode of payment as used during checkout. For cash-on-delivery refunds, we will issue a refund to the payment mode shared by you while raising a return request.

Broken Items

Should an item be received broken, please email us at Steepleonline@gmail.com, within 7 days of the receipt of your order, mentioning your order number and name and a picture showing it. We will replace the ordered item at our cost.

Note: Any claim without a picture will not be valid. For any questions, please feel free to contact us at Steepleonline@gmail.com or call us at 9082899393 (9.30 am - 6.30 pm)

Defective Items?

Should an item have a manufacturing defect, please email us at Steepleonline@gmail.com, within 7 days of the receipt of your order, mentioning your order number and name, stating the defect and a picture clearly showing it. We will get the item collected for quality assessment and replace the ordered item once we receive the defective piece/pieces/sets at our cost.

Note: Any claim without collecting the defective item will not be valid. For any questions, please feel free to contact us at Steepleonline@gmail.com or call us at 9082899393 (9.30 am - 6.30 pm)