Steeple Kitchen Shipping Policy
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Email: sale@steeplekitchen.com
Hours: 10:00 - 18:00, Mon - Sat

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Shipping Policy

Where do we ship to?

We strive to ensure that everyone in our Steeple family can order online from our website. If your PIN code is outside our delivery area, please contact us. We'll explore the possibility of servicing you through a local courier. You can check our service availability for your PIN code on the product detail page.

International Shipping

Currently, we do not ship our products internationally. If you are located outside India and wish to place an order, please contact us at steepleonline@gmail.com. We will do our best to fulfill your order.

Cash on Delivery (COD) Availability

Wondering if COD is available for your location? Please contact us for more information.

What are your shipping charges?

We provide free shipping for all orders over Rs. 1000. For any orders under Rs. 1000, we charge a nominal shipping fee of Rs. 100.

How long will it take for my Steeple order to reach me?

Your order will ship within 24-48 hours of it being placed. It usually takes a maximum of 5-7 days for the order to reach the final destination. However, we are dependent on our courier partners, and due to circumstances out of our control, there might be unforeseen delays. We do our best, however, to ensure that your order reaches you at the earliest possible - we are as excited about you using our products as you are about receiving them!

How can I view the status of my order?

You will receive an email / WhatsApp notification confirming your order, payment and address details. Once your order has been processed, we will send you a dispatch notification confirming that your order has been shipped. This will also include the carrier and tracking information as well as a link to the Courier website which would display the estimated delivery date of your order. We aim to contact you via email or telephone if:

Taking delivery of your order:

Upon delivery, please inspect the packaging for any damage. Do not accept the order if the box looks physically damaged or tampered with. No COD orders can be opened for inspection before payment of the COD amount to the courier person. Also do note that the products should be inspected within 7 days of receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 7 days after receipt of the products. The risk of any damage, loss or deterioration of the products and liability to replace the same during transit till the point of delivery of the order to you shall be on Steeple. Steeple shall not be liable for any damage caused after the order has been delivered to you.

Unlikely shipping delays:

If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on the shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.